Framework of Metrics for Evaluating the Efficiency and Effectiveness of Environmental Permitting Systems

The E-Enterprise Leadership Council convened the Environmental Permitting Process Improvement Team to develop a Framework of Sample Metrics for Evaluating the Efficiency and Effectiveness of Environmental Permitting Systems. The document provides useful information for project teams seeking to measure and improve permitting processes and workflows. The framework includes metrics relating to timeliness, quality, quantity, process complexity, cost, outputs, and system impacts. The document provides sample use cases and guidance about how to most effectively apply the framework of metrics to a continuous improvement project.