The Permitting Metrics Project created a framework for measuring the effectiveness of permitting systems

Many environmental agencies seek to improve the efficiency and effectiveness of their permitting programs, but they lack access to simple, measurable, and actionable metrics to measure program performance.

The E-Enterprise Leadership Council convened the Environmental Permitting Process Improvement Team to develop a Framework of Sample Metrics for Evaluating the Efficiency and Effectiveness of Environmental Permitting Systems. The document provides useful information for project teams seeking to measure and improve permitting processes and workflows. The framework includes metrics relating to timeliness, quality, quantity, process complexity, cost, outputs, and system impacts. The document provides sample use cases and guidance about how to most effectively apply the framework of metrics to a continuous improvement project.

E-Enterprise assembled a team of experienced practitioners from the U.S. Environmental Protection Agency, states, and Tribes. Their combined expertise produced a resource that helps agencies measure the performance of their permitting programs and identify opportunities to:

• Streamline operations
• Increase timeliness
• Reduce costs, and
• Improve environmental results.